The name 'cleansing balm' itself made me really curious about this product, so I had high expectations from the start. My skin is extremely dry and super sensitive, so I wanted to see if it really worked for exfoliation and cleansing. I only used it twice a week for a week! The texture is not too runny or overly thick, and when I applied it to my skin and scrubbed, it immediately started to exfoliate, just like in the pictures, while cleansing at the same time. It was really amazing! I used to find it annoying to use a separate exfoliating scrub after cleansing, but I never thought I could do both with one product... haha. Recently, the scrub ingredient has been said to be very gentle, and it gently smooths out the skin. The last picture shows my skin after washing, just with a first mist applied, and it looks radiant and perfectly cleansed with exfoliation done. Once I finish this, I will definitely buy it again with my own money. It's a whole new world, and the product is gentle and just beyond words; it's the best!